Symetri's Relationship Plus™ is a custom built, web based relationship tool that compliments existing customer service efforts by giving customers direct access to information and processes necessary to make purchases and obtain support. The application maximizes client retention with accurate, reliable transactions while lowering the cost of sales and service.
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Superior User Interface and Design - Build customer loyalty with easy to access, easy to navigate information. Symetri researches user scenarios so users can find what they're looking quickly
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Solid Technological Frameword and Purposeful Interactive Elements - Crisp, responsive buttons and menus with the appropriate amount of interactive elements create quality in your site and reflect well on your business
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Order Entry and Status Information - Drive down overhead by giving customers direct access to order entry and order status information for both products and components
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Product Catalog and Pricing - Increase revenue with up to the minute listing of products & components from the catalog. The price configurator gives calculates pricing across many variables like options, terms, customer profile, credit worthiness, etc
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Product and Component Availability - Create more revenue opportunities and less customer service issues with timely and accurate inventory info
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Simple, Powerful Content Management - Keep your information up to date inexpensively with an easy to use, spreadsheet based administration tool that allows non technical users to maintain content of all areas of the site. Examples of updatable information would be products, components, promotions, etc. In most cases, content can be updated automatically by integrating with existing enterprise systems
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Easy Integration - Open architecture allows you to leverage operational efficiency by integrating Symetri Self Service Online with Sales Express SFA, your B2C site or with existing back office systems
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Expandable - The application can grow with your business. Add features and functionality later as business needs change
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User and Role Access - Use passwords to define access to areas of information. Passwords can be assigned for limited vs. general access, for individuals or across groups, or any combination that fits your organizational objectives
Self Service Account Maintenance - Automating simple requests for shipping/billing address and phone numbers keeps service costs to a minimum
Service Requests - Make service requests as painless as possible by providing 24 hour/7days per week access
Marketing Material Access - Drive sales with the timely delivery of marketing material. Whether you're downloading brochures or ordering POP material, give your customers an easy way to see and acquire the sales tools they need
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