Since the internet provides infrastructure, more and more business are leveraging the technology to build better relationships and gain operational efficiencies. Symetri develops custom, web based relationship tools that complements existing customer service efforts by giving customers direct access to information and processes necessary to conduct business and obtain support. The application maximizes client retention with accurate, reliable transactions while lowering the cost of sales and service.
Whether your portal is to facilitate channel partners, vendor relationships or collaboration you can expect better relationships, revenue opportunities and profitability with Symetri developed service portals.
Symetri Service Portals impact your company in the following ways:
Relationship
- Build customer loyalty with easy to access, easy to navigate information. Symetri researches user scenarios so users can find what they're looking quickly.
- Crisp, responsive buttons and menus with the appropriate amount of interactive elements create quality in your relationship tool that raises the service level of your business
- Use passwords to define access to areas of information. Passwords can be assigned for limited vs. general access, for individuals or across groups, or any combination that fits your organizational objectives
- Make service requests as painless as possible by providing 24 hour/7days per week access
Revenue
- Create more revenue opportunities and less customer service issues with timely and accurate inventory information
- Drive sales with the timely delivery of marketing material. Whether you're downloading brochures or ordering POP material, give your customers an easy way to see and acquire the sales tools they need
- Increase revenue with up to the minute listing of products & components from the catalog. The price configurator gives calculates pricing across many variables like options, terms, customer
Profitability
- Drive down overhead by giving customers and vendors direct access to order entry, order status information, invoices, statements and other trading documentation. Centralized management and convenient access reduce the amount of over and under payments.
- Open architecture allows you to leverage operational efficiency by integrating Symetri Service Portals with Sales Force Automation tools, your B2C site or with existing back office systems
- Automating simple requests for shipping/billing address and phone numbers keeps service costs to a minimum
- The application can grow with your business. Add features and functionality later as business needs change
Contact us today for more information on search engine optimization at 336-285-0940.
